TROUBLE SHOOTING YOUR TELEPHONE
Ten Tips on Troubleshooting your Phone Line : Problem – 1 Tip - Check whether on your tone dialing handset any dialing button has become permanently depressed. If so, please set it right. Otherwise, you may have to change your handset. Problem – 2 Tip - Check whether your ringer volume control is set to lowest setting and as a result you are unable to hear the ringing bell. Increase the ringer volume to see if the problem is resolved. If this is not the case, make a phone call to your phone from a phone nearby / nearest house and lift your receiver and check whether you can talk on the incoming call. If this is so, then the bell of your handset has gone faulty. Please check whether you have got dial tone on your phone. If there is no dial tone please check whether the phone is connected to the line jack properly. If, instead of dial tone you are getting some announcement regarding non-payment of Phone Bill, then your non-receipt of incoming calls may be on account of the fact that your line has been temporarily disconnected for non-payment. Dial "1501/1502/1503" and ascertain your telecom dues outstanding and clear your telephone dues. If everything seems to be OK, otherwise the problem may be on account of the fact that your phone line has been diverted elsewhere and the dial tone that you are getting on lifting your handset may be the dial tone of some other phone line. If you suspect this to be the case, dial "164" and find out the phone number of the phone that you are currently using. Check if this is your correct phone number indeed. In case of discrepancy, please book a complaint by dialing "198". Problem – 3 Tip - If you are also using a cordless phone set, please check whether the noisy condition is encountered only when you are using your cordless phone set. If this is so, then your cordless phone set requires to be attended. Probably the battery voltage is too low and requires to be properly charged or you are using your cordless phone set too far away from its base station and / or there are a number of brick walls shielding the base station from the cordless handset. If the problem persists on all the phone sets connected to your phone line, then remove all the phone sets connected in parallel and see if the problem goes away. If this is so, then you may reconnect the parallel phones one at a time and check when the problem re-appears. Problem – 4 Tip - While making calls using VCC / ACC you may dial the access number (e.g. for VCC : 1602-33 ) either in pulse or in tone dialing mode but thereafter the dialing has to be in tone mode. To overcome the problem -- Problem – 5 Tip - Tip - Your line has low insulation. Book a complaint for the same by dialing "198". Tip -
Get hold or borrow temporarily another working phone set. Connect it to your phone line and see if the problem goes away. If so, your phone set requires to be repaired. Otherwise, book a complaint. The culprit may be the ‘Call Waiting Facility’. With call waiting facility activated on your line, if you are busy talking to someone and a second party rings you, then you will get a ‘pip pip’ tone on your phone and the second party will get ring-back tone. If you do not respond the Call waiting indication, the second party will encounter a ‘no reply’ situation although your phone line is OK and you are busy talking to someone. The solution to the problem is either to respond to the ‘pip pip’ tone and attend to the waiting second call or disable call waiting on your phone line by dialing "119". You can always re-activate Call Waiting by dialing "118". Problem – 9 Tip - One simple reason for this continuous engaged tone is that the line is really busy with call waiting disabled – may be your called party is surfing the "NET". Another reason might be the fact that the phone handset has not been kept properly on its cradle. The only solution is to develop the habit to see that the handset is placed properly on its cradle. In case the phone is really busy you may consider activating the call waiting facility so that while you are busy talking over phone if another call arrive, you are notified the arrival of the second call. Problem – 10 Tip - Check if the hook switch of your phone set is jammed somehow. Or else, may be your phone handset is not properly connected to the phone set. In short, your phone set requires to be attended. |